Question 1

What does managed IT infrastructure mean for a professional services firm?

Accepted Answer

Managed IT infrastructure means a specialist partner takes responsibility for designing, monitoring and maintaining your firm's entire technology environment — servers, cloud systems, networking, endpoint security and backup. For professional services firms, this includes ensuring the infrastructure meets sector-specific regulatory obligations, so your team works without interruption and your compliance posture is always evidenced.

Question 2

What is the difference between cyber security and cyber insurance?

Accepted Answer

Cyber security is the set of controls — firewalls, endpoint protection, access management, patch management — that reduce the likelihood and impact of a cyber incident. Cyber insurance is a financial product that transfers residual risk once those controls are in place. Insurers increasingly scrutinise your controls before paying a claim; weak infrastructure is the most common reason claims are reduced or denied.

Question 3

How quickly can BOOM respond to an IT outage?

Accepted Answer

BOOM provides monitored, proactive infrastructure management designed to detect and resolve issues before they become outages. Where an incident does occur, response times are agreed in your service level agreement and are typically measured in minutes for critical systems, not hours.

Question 4

What does an infrastructure audit involve?

Accepted Answer

A BOOM infrastructure audit reviews your current IT environment against your sector's regulatory requirements, insurer expectations and operational resilience best practice. It covers network architecture, access controls, backup and recovery, endpoint security, patch status, cloud configuration and documentation. You receive a plain-English report with a prioritised action list.

Question 5

How much does managed IT cost compared to an in-house IT team?

Accepted Answer

For most firms of under 100 people, managed IT is materially cheaper than a fully loaded in-house function once you account for salary, national insurance, recruitment, training, cover and the tools a competent team needs. Our True Cost of IT calculator lets you model your specific numbers.

Question 6

Do I need to be a certain size to use BOOM?

Accepted Answer

No minimum size. BOOM works with firms from 5 to 150 people. The sweet spot is professional services firms of 10–80 people who need enterprise-grade infrastructure and compliance support but do not have the headcount to justify a full in-house IT department.

Question 7

What is cyber resilience and why does it matter?

Accepted Answer

Cyber resilience is the ability to anticipate, withstand, recover from and adapt to adverse cyber events — not just prevent them. Regulators including the SRA, FCA and ICO increasingly expect firms to demonstrate resilience, not just perimeter security. A firm that can recover quickly from an incident is a far lower risk to clients, insurers and regulators than one that simply claims it won't happen.

Question 8

What sectors does BOOM specialise in?

Accepted Answer

BOOM specialises in UK professional services: law firms (particularly those subject to SRA oversight), FCA-regulated financial services firms, registered charities and growth-stage start-ups. Each sector has distinct regulatory obligations and insurer expectations, and BOOM's service is designed around those specifics rather than generic IT support.

Risk is a certainty. Expenditure is an elective.

Every sector has a regulator.
Most firms find out what that means
at the worst possible moment.

Risk is a certainty. Expenditure is an elective.

Every sector has a regulator. Most firms find out what that means at the worst possible moment.

Every sector has a regulator.
Most firms find out what that means
at the worst possible moment.